Frequently Asked Questions

Everything you need to know about Efpy Beauty products and services.

Are Efpy Beauty products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on each product page.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.

Can I track my order?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Are your products suitable for sensitive skin?

Our formulas are designed with high-quality ingredients to be gentle; however, we always recommend performing a patch test or consulting the full ingredient list if you have specific allergies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.